Treat your employees and clients the way you would want to be treated.
In 1989, when we surveyed the landscape in the IT consulting industry, we saw many talented IT professionals who loved their work but were unhappy about the treatment they were getting from their employers/brokers. Less wide spread but also evident were agencies that seeded new accounts with underpriced "star" consultants only to pull those "stars" six months later for use in opening other accounts. To be sure there were consulting agencies that treated their employees and clients fairly but there were also many that did not.
We saw an opportunity, and in May of 1989, Data Resource Management, Inc. (DRM) was founded to fill a perceived niche in the IT contract labor industry. We believed there had to be room in the industry for a company that focused first and foremost on the needs and preferences of its employees and clients.
This simple philosophy guides us in our every day business decisions. For example...
- We never pull a consultant from one client to place them with another, no matter how attractive the new opportunity might be.
- We do not waste our clients' time with marginal candidates. If we cannot find a candidate up to our high standards we simply say so and submit no one for the job.
- We typically work with only one client per industry sector.
- Raises are passed through to employees. If a client provides a 3% increase in billing rate, the consultant will get a 3% increase. Always. No exceptions.
- We provide our hourly workers with a benefit package more typical of what permanent employees might be offered.
The plan has worked. We have developed a loyal following...consultants want to work through DRM and clients who want to do business with us. And we look forward to continuing to work with those we already know as well as adding new clients and employees to our circle of friends.